Refund Policy

At ShiftCatcher, we value fairness and transparency while safeguarding against misuse. Our offer of 5 free Service Credits ensures every potential customer can evaluate our software without financial obligation.

Key Terms:

  1. Free Service Credits Offer:

    • New users are provided with 5 free Service Credits to evaluate the software with no payment or personal information required.

    • These free credits allow you to test the core features and assess their suitability.

    • If you consume all 5 free credits and decide the software doesn't meet your needs, you may discontinue usage without obligation to purchase further Service Credit.

    • Crucially, the free credits offer is for evaluation only and does not constitute a financial transaction.

  2. Service Credit Purchase:

    • By purchasing Service Credit, you confirm that the software meets your requirements and you accept the consumption rate for Usage.

  3. Refund Policy for Service Credit:

    • No Refunds for Used Credit: Once Service Credit is consumed (i.e., the software has actively provided its shift-catching service), the value associated with that Usage is non-refundable. Refunds will not be issued for dissatisfaction after the service has been used, including partial usage, or delays in shift availability, as this is beyond our control.

    • Refunds for Unused Credit: If you purchase Service Credit and subsequently decide not to use the software, you may request a refund for your entire remaining, unused Service Credit balance. Non-usage (or the remaining balance) must be verified by our system.

    • Referred Accounts: If you bypass the Free Service Credits Offer via referral, you are eligible for a refund only if requested within 7 days of purchase of the initial Service Credit and verified as completely unused.

  4. Important Notice:

    • The 5 free Service Credits are your opportunity to thoroughly evaluate the software. Purchasing Service Credit signifies acceptance of the software’s functionality and the consumption model.

    • Refunds based on dissatisfaction with external factors like shift availability or personal changes in circumstances will not be considered.